Last updated: 4 October 2026
This Shipping & Delivery Policy explains how Creative Global Features Pvt Ltd ("Zobhilo", "we", "us") delivers products and services ordered through Zobhilo.com.
1. Physical Products (E-commerce Shop)
- Delivery area: We deliver across India, subject to courier serviceability of your PIN code. You can check this while placing the order.
- Shipping charges: Shipping is free on all orders.
- Delivery time: Orders are delivered within 5-7 working days from the date of dispatch confirmation. Remote locations may take a little longer.
- Order processing: Orders are processed and handed to the courier partner after successful payment. Orders placed on Sundays and public holidays are processed on the next working day.
- Tracking: Once your order is dispatched, you will be informed about it on your registered mobile number / email, and the order status is available in your account.
2. Food Orders
- Food is prepared and delivered by the restaurant or its delivery partner. The estimated delivery time is shown at checkout and depends on the restaurant, distance and traffic or weather conditions.
- Delivery charges, if any, are shown clearly before you pay.
- Please provide a complete and correct delivery address and a reachable phone number. Delays or failed delivery caused by a wrong address or an unreachable number are not the responsibility of Zobhilo.
3. Utility Cards and Digital Services
- Utility Cards and other digital services are activated in your Zobhilo account after successful payment. No physical shipping is involved for these services.
- If a physical card or item is issued along with a service, it is delivered to your registered address within 5-7 working days.
4. Delivery Attempts and Address Changes
- The courier partner will usually attempt delivery up to 3 times. If the delivery fails because the recipient is unavailable or the address is incorrect, the order may be returned to us.
- You can request an address change before the order is dispatched by contacting us on the phone number or email below.
5. Damaged, Wrong or Missing Items
Please check the parcel at the time of delivery. If the package is damaged, tampered with, or the product is wrong or missing, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund as described in our Refund & Cancellation Policy.
6. Delays
Delivery timelines are estimates. Delays caused by courier partners, natural events, strikes or other events beyond our control do not make Zobhilo liable, but we will keep you informed and help resolve the issue.
Contact Us
Creative Global Features Pvt Ltd (Zobhilo.com)
First Floor, East of Sector-8 Vijay Nagar, Near Balaji Hospital, Patna, Bihar - 800026
Phone: +91 9135116999
Email: help.zobhilo@gmail.com
